Frequently Asked Questions

Yes! You can find us engraving in the shop most Mondays-Saturdays, 10am-4:30pm. Simple engravings like monograms, initials, and dates take about 30 minutes to an hour depending on our queue. 

While we engrave your piece, you can shop around the block or grab a coffee nearby!

Our Goldbug, also known as the Palmetto Bug, is often an unwelcome guest in Charleston, South Carolina. Taking inspiration from their entomological form & short story "The Gold-Bug" by Edgar Allen Poe, Mini has gilded these insects, elevating them to an art form that is worn often and with pride.

Learn more about our story HERE.

The best way to be the first to know is to click "Notify Me When Available" on the product page and pop in your email. We'll send you a buzz 🐝  the moment it's back!

Absolutely! Our Custom Pup Process takes about 4-6 weeks to ship - this process is a bit longer because our artist (and owner) Mini, will hand-draw your pup! When placing your order please follow these steps:

• Upload a clear, front-facing photo of your pup.
• Add your pup's name in the NOTES section at checkout - well use our Little Curl Font for the engraving on the back of your piece.
• Mini will hand-draw your pup and we'll send you one proof for approval.
  Additional proofs will incur an extra charge of $50.
• Want to send more than one photo? Email them to info@goldbugcollection.com with your Order # as the subject line. The more the merrier!

You can find our charms to engrave HERE.

Questions? Email us at info@goldbugcollection.com!

Our signature charm clasp is the heart of building a charm stack! It allows you to add, swap, or mix and match charms.

Just pop it open, slip on your favorite charm (or a whole stack of them!), and you've got a personalized look in seconds.

Take a look at our chains HERE.

Custom Silhouettes take about 3-4 weeks - this process is a bit longer because our artist (and owner) Mini will hand-draw your child! When placing your order please follow these steps:

• Upload a clear, side profile photo of your child.
• Add your child's first name in the NOTES section at checkout - we'll use our Venice Font for the engraving.
• Mini will hand-draw your child and we'll send you one proof for approval.
  Additional proofs will incur an extra charge of $50.
• Submitting more than one photo? Email them to info@goldbugcollection.com with your Order # as the subject line.

Email us at customerservice@goldbugcollection.com with any questions you may have!

All of our pieces are made in 18k yellow gold plating over brass. Earring posts are plated sterling silver, crystals are CZ, and we have recently added in new pieces with genuine gemstones.

To keep your bugs shining their brightest, please do not shower, swim, or sleep in your Goldbugs pieces and keep them away from sunscreens, lotions, and perfumes. If you need to clean your pieces, simply rinse with warm water and a gentle soap.

Like our live bug friends, sadly, costume jewelry doesn't live forever! We are happy to repair items within one year of purchase. Please visit our Care & Repair page for additional info.

Like all plated jewelry, a little wear over time is normal! With love & care, your bugs will stay shining for years to come. Just keep them away from water, sweat, and harsh chemicals, and store them properly when you're not wearing them. Following our care instructions will help keep your jewelry looking its best!

We offer free standard shipping on orders over $200. All packages will be shipped via UPS Ground unless another shipping method is selected. 

Methods and transit times:

UPS Ground: $15.00 - 5-7 business days

UPS Express: $50.00 - 1-2 business day 

Expedited/Express orders placed after 12pm  EST will ship the following business day. 

Please find our return/exchange policy here.

Once your order has shipped, you will receive a confirmation email that includes your tracking number. If you do not receive this email, please email us at customerservice@goldbugcollection.com.